Professional pathway for frontline and enterprise IT support
This programme develops practical IT support capability for service desks, internal technology teams, and entry-level infrastructure roles. Learners work through device setup, software support, user troubleshooting, ticketing discipline, and core business IT operations.
Sploit Academy positions IT Support Technician as more than a short course. The aim is to help learners build a professional standard of communication, technical execution, and evidence-based completion that supports real hiring conversations and long-term career growth.
Learners receive structured trainer direction, module-by-module review, practical correction on submitted work, and consistent guidance on how to turn course output into confident professional performance.
Each module includes focused topic coverage, guided time estimates, practical lab work, and a clear professional outcome.
This module develops practical depth in helpdesk workflow and ticket handling and connects it directly to the wider objectives of IT Support Technician, so learners understand not only what to do, but why each step matters in professional practice.
Helpdesk workflow and ticket handling is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Helpdesk workflow and ticket handling is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Helpdesk workflow and ticket handling is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Helpdesk workflow and ticket handling is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Helpdesk workflow and ticket handling is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document helpdesk workflow and ticket handling in a way that supports the standards expected across it support technician roles and certification preparation.
This module develops practical depth in pc hardware, peripherals, and maintenance and connects it directly to the wider objectives of IT Support Technician, so learners understand not only what to do, but why each step matters in professional practice.
Pc hardware, peripherals, and maintenance is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Pc hardware, peripherals, and maintenance is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Pc hardware, peripherals, and maintenance is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Pc hardware, peripherals, and maintenance is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Pc hardware, peripherals, and maintenance is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document pc hardware, peripherals, and maintenance in a way that supports the standards expected across it support technician roles and certification preparation.
This module develops practical depth in operating system installation and user support and connects it directly to the wider objectives of IT Support Technician, so learners understand not only what to do, but why each step matters in professional practice.
Operating system installation and user support is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Operating system installation and user support is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Operating system installation and user support is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Operating system installation and user support is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Operating system installation and user support is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document operating system installation and user support in a way that supports the standards expected across it support technician roles and certification preparation.
This module develops practical depth in basic networking, printers, and shared resources and connects it directly to the wider objectives of IT Support Technician, so learners understand not only what to do, but why each step matters in professional practice.
Basic networking, printers, and shared resources is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Basic networking, printers, and shared resources is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Basic networking, printers, and shared resources is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Basic networking, printers, and shared resources is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Basic networking, printers, and shared resources is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document basic networking, printers, and shared resources in a way that supports the standards expected across it support technician roles and certification preparation.
This module develops practical depth in professional communication and support documentation and connects it directly to the wider objectives of IT Support Technician, so learners understand not only what to do, but why each step matters in professional practice.
Professional communication and support documentation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Professional communication and support documentation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Professional communication and support documentation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Professional communication and support documentation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Professional communication and support documentation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to it support technician.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document professional communication and support documentation in a way that supports the standards expected across it support technician roles and certification preparation.
The programme ends with a practical consolidation phase where learners combine the main ideas from IT Support Technician into a structured final task, demonstrate professional reasoning, and present evidence of completion in a recruiter-friendly format.
This three-month programme opens four live online batches every year and is designed for focused skills development in a compact guided format.
Sploit Academy is designed to create skilled professionals who can present themselves credibly for opportunities across regions and industries.
Hands-on systems, hardware, and troubleshooting skills
Build confidence in diagnosing, repairing, and maintaining desktop and laptop systems.
Professional productivity and office workflow training
Develop strong workplace productivity skills with documents, spreadsheets, presentations, and business workflow tools.
Structured systems management and infrastructure support pathway
Learn how to manage users, devices, system services, and operational infrastructure with confidence.