IT Support Technician
Professional pathway for frontline and enterprise IT support
Learn how to support users, maintain systems, and handle day-to-day IT operations professionally.
Sploit Academy positions Microsoft Office & Business Productivity as more than a short course. The aim is to help learners build a professional standard of communication, technical execution, and evidence-based completion that supports real hiring conversations and long-term career growth.
Learners receive structured trainer direction, module-by-module review, practical correction on submitted work, and consistent guidance on how to turn course output into confident professional performance.
Each module includes focused topic coverage, guided time estimates, practical lab work, and a clear professional outcome.
This module develops practical depth in professional documents and formatting and connects it directly to the wider objectives of Microsoft Office & Business Productivity, so learners understand not only what to do, but why each step matters in professional practice.
Professional documents and formatting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Professional documents and formatting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Professional documents and formatting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Professional documents and formatting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Professional documents and formatting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document professional documents and formatting in a way that supports the standards expected across microsoft office & business productivity roles and certification preparation.
This module develops practical depth in spreadsheet formulas, analysis, and reporting and connects it directly to the wider objectives of Microsoft Office & Business Productivity, so learners understand not only what to do, but why each step matters in professional practice.
Spreadsheet formulas, analysis, and reporting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Spreadsheet formulas, analysis, and reporting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Spreadsheet formulas, analysis, and reporting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Spreadsheet formulas, analysis, and reporting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Spreadsheet formulas, analysis, and reporting is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document spreadsheet formulas, analysis, and reporting in a way that supports the standards expected across microsoft office & business productivity roles and certification preparation.
This module develops practical depth in presentation design and delivery skills and connects it directly to the wider objectives of Microsoft Office & Business Productivity, so learners understand not only what to do, but why each step matters in professional practice.
Presentation design and delivery skills is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Presentation design and delivery skills is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Presentation design and delivery skills is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Presentation design and delivery skills is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Presentation design and delivery skills is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document presentation design and delivery skills in a way that supports the standards expected across microsoft office & business productivity roles and certification preparation.
This module develops practical depth in email, calendars, and task organisation and connects it directly to the wider objectives of Microsoft Office & Business Productivity, so learners understand not only what to do, but why each step matters in professional practice.
Email, calendars, and task organisation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Email, calendars, and task organisation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Email, calendars, and task organisation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Email, calendars, and task organisation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Email, calendars, and task organisation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document email, calendars, and task organisation in a way that supports the standards expected across microsoft office & business productivity roles and certification preparation.
This module develops practical depth in business productivity standards and templates and connects it directly to the wider objectives of Microsoft Office & Business Productivity, so learners understand not only what to do, but why each step matters in professional practice.
Business productivity standards and templates is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Business productivity standards and templates is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Business productivity standards and templates is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Business productivity standards and templates is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Business productivity standards and templates is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to microsoft office & business productivity.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document business productivity standards and templates in a way that supports the standards expected across microsoft office & business productivity roles and certification preparation.
The programme ends with a practical consolidation phase where learners combine the main ideas from Microsoft Office & Business Productivity into a structured final task, demonstrate professional reasoning, and present evidence of completion in a recruiter-friendly format.
This three-month programme opens four live online batches every year and is designed for focused skills development in a compact guided format.
Sploit Academy is designed to create skilled professionals who can present themselves credibly for opportunities across regions and industries.
Professional pathway for frontline and enterprise IT support
Learn how to support users, maintain systems, and handle day-to-day IT operations professionally.
Hands-on systems, hardware, and troubleshooting skills
Build confidence in diagnosing, repairing, and maintaining desktop and laptop systems.
Structured systems management and infrastructure support pathway
Learn how to manage users, devices, system services, and operational infrastructure with confidence.