IT Support Technician
Professional pathway for frontline and enterprise IT support
Learn how to support users, maintain systems, and handle day-to-day IT operations professionally.
Sploit Academy positions Systems Administration Professional as more than a short course. The aim is to help learners build a professional standard of communication, technical execution, and evidence-based completion that supports real hiring conversations and long-term career growth.
Learners receive structured trainer direction, module-by-module review, practical correction on submitted work, and consistent guidance on how to turn course output into confident professional performance.
Each module includes focused topic coverage, guided time estimates, practical lab work, and a clear professional outcome.
This module develops practical depth in operating system services and core administration and connects it directly to the wider objectives of Systems Administration Professional, so learners understand not only what to do, but why each step matters in professional practice.
Operating system services and core administration is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operating system services and core administration is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operating system services and core administration is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operating system services and core administration is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operating system services and core administration is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document operating system services and core administration in a way that supports the standards expected across systems administration professional roles and certification preparation.
This module develops practical depth in user accounts, policies, and permissions and connects it directly to the wider objectives of Systems Administration Professional, so learners understand not only what to do, but why each step matters in professional practice.
User accounts, policies, and permissions is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
User accounts, policies, and permissions is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
User accounts, policies, and permissions is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
User accounts, policies, and permissions is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
User accounts, policies, and permissions is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document user accounts, policies, and permissions in a way that supports the standards expected across systems administration professional roles and certification preparation.
This module develops practical depth in device estate management and patch workflow and connects it directly to the wider objectives of Systems Administration Professional, so learners understand not only what to do, but why each step matters in professional practice.
Device estate management and patch workflow is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Device estate management and patch workflow is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Device estate management and patch workflow is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Device estate management and patch workflow is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Device estate management and patch workflow is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document device estate management and patch workflow in a way that supports the standards expected across systems administration professional roles and certification preparation.
This module develops practical depth in monitoring, backup logic, and basic automation and connects it directly to the wider objectives of Systems Administration Professional, so learners understand not only what to do, but why each step matters in professional practice.
Monitoring, backup logic, and basic automation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Monitoring, backup logic, and basic automation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Monitoring, backup logic, and basic automation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Monitoring, backup logic, and basic automation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Monitoring, backup logic, and basic automation is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document monitoring, backup logic, and basic automation in a way that supports the standards expected across systems administration professional roles and certification preparation.
This module develops practical depth in operational documentation and service continuity and connects it directly to the wider objectives of Systems Administration Professional, so learners understand not only what to do, but why each step matters in professional practice.
Operational documentation and service continuity is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operational documentation and service continuity is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operational documentation and service continuity is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operational documentation and service continuity is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Operational documentation and service continuity is taught through live explanation, structured walkthroughs, guided activities, and applied review linked to systems administration professional.
Learners follow a trainer-led scenario, configure the environment, and validate the expected output step by step.
A realistic case is used to apply module knowledge under timed conditions with documented decision making.
Learners fix faults, capture evidence, explain the reasoning, and submit professional notes or screenshots.
By the end of this module, learners will be able to explain, apply, and document operational documentation and service continuity in a way that supports the standards expected across systems administration professional roles and certification preparation.
The programme ends with a practical consolidation phase where learners combine the main ideas from Systems Administration Professional into a structured final task, demonstrate professional reasoning, and present evidence of completion in a recruiter-friendly format.
This six-month programme opens two live online batches every year, giving learners a paced route with strong mentor contact and deeper practice windows.
Sploit Academy is designed to create skilled professionals who can present themselves credibly for opportunities across regions and industries.
Professional pathway for frontline and enterprise IT support
Learn how to support users, maintain systems, and handle day-to-day IT operations professionally.
Hands-on systems, hardware, and troubleshooting skills
Build confidence in diagnosing, repairing, and maintaining desktop and laptop systems.
Professional productivity and office workflow training
Develop strong workplace productivity skills with documents, spreadsheets, presentations, and business workflow tools.